You get a customised website based on one of our professional designs. Your website is hosted with us on super fast reliable servers. In other words you get a complete working website specifically designed for you. All we require is that you host your website with us on our webeasy plan which costs $10 p/w.

You get billed every 3 months in advance ($132), this covers your site hosting for the next 3 months. You can cancel your site at the end of any of these 3 months periods.

Simply let us know that you do not want to continue with your site at the end of your current 3 months hosting period.

You are not tied into any contract. You simply pay for your site every 3 months in advance, and when you want to stop your site, there are no exit fees, just let us know that you no longer need the website and we will stop billing you for it!

We have a 5 year guarantee that our $10 a week hosting price will not increase.

We give you one months free hosting for any signup's your refer. ie Refer 2 friends and if they signup and get a website with us you will receive one month free for each friend, that's 2 free months for you!

Your site is built with its own admin section. You have access to all the page content and can add / modify pages when you want, free of charge.

Please contact us with your requirements and we can give you a quote on this different design.

No. All our websites are built on our unique Content Management System which is installed on our servers, this means you can update your website as your needs change. It can also grow with you! However because of this CMS the site cannot be moved to other servers.

Yes. You will remain the legal owner of the domain name you register with us. The name can be moved or transferred. However your website cannot be moved.

The issue of intellectual property ownership in website development is very unclear. How it works with us is, the client owns the content of the website i.e. images you supplied and wording, but Qualitysites owns the XHTML/CSS template, tools and applications used to run the website, i.e. CMS, e-commerce system, blog system, unless those components have been designed specifically for the client and are specified to be their property by contract, this can be arranged through custom development.

This is the key difference between what we are offering on qualitysites and what we can offer through custom development. If you need custom development please contact sales@qualitysites.com.au directly.

Email us anytime at support@qualitysites.com.au we will sort out all problems, and if we can't we will give you a call and try resolve the issue as best as we can.

You can view the various design layouts we have on the designs page. Remember the example designs are just samples, the final design will be customised to your colours/ logo and images.

If you can't choose don’t worry we will choose for you or help you choose. simply let us know what design you like, what colours you would prefer and we will do the rest.

The more you can give us the better we can make your site, if you have good quality photos the site will always look better, if you don't have any images, we can use stock images to help represent your company profile.

What we need is:

• Any photos, images, logo's and colours you need to make your site personal. We then do a site mockup. If you do not have images etc, we can come up with suitable ones and place in site.
• You can start to plan your site, planning your page content and page menu names. Do this in a word document while we are designing your website. Any extra images can be gathered as well. Then when we send you your username and password to your admin area, you can then login and get to work.

All your content is changeable by yourself from within your admin area. You can add/delete/modify content 24/7. We will add in the first 5 pages of content for you. Any more you simply login to your admin area and cut and paste the content in. It's a simple process and we are always here to help you if you have any problems/questions.

CMS is a Content Management System we have setup so you can manage your website content. You can login from any PC connected to the internet and make changes to your website via a username and password we supply.

Just some of the benefits of this are:

• Make changes to your site 24/7 with no need to wait for designers to change.
• Add unlimited pages to your site, so it grows over time as your business grows.
• You do not have to pay for content changes, you or your staff simply do it yourself and save on costs.
• Any changes you make go live immediately 24/7
• Being able to interact with your own site, keeps content fresh and up-to-date, and saves you money!

We have a whole section dedicated to adding content to your website most of your technical questions can be answered there, have a look here for more info:

Unlimited! We will place in up to 5 pages for you when we setup your site.

You have an admin area where you can login anytime and add as many pages as you want. We are always here to help you with any questions.

It is a good idea to register a unique website address or domain name. e.g. www.yoursite.com.au. There is a regular fee paid to register or renew your domain name. We charge $75 for every two years of registration. All websites must have a registered domain name, you can BYO or register a domain with us.

Yes. We will work with you to get your domain name pointing to our server. (It's a very easy process.)

Yes. This is a simple process we can work with you to complete. It is a free process, when your domain comes up for renewal you will be billed from us

Yes. You will remain the legal owner of the domain name you register with us..

Yes. You will remain the legal owner of the domain name you register with us. The name can be moved or transferred. However your website cannot be moved.

You can access your emails via webmail by logging in to yoursite.com.au/webmail, from any Internet browser at any time. Or you can also set up your email software (e.g. Outlook) to receive emails directly into your inbox. This can be alongside any personal email accounts you currently receive e.g. optus or bigpond. We can also set up a forwarder to go to any exising email account you wish to keep running

Hosting is the space you rent on a server to park your website so it can be found on the world wide web.

No. All our websites are built on our unique Content Management System which is installed on our servers, this means you can update your website as your needs change. It can also grow with you! However because of this CMS the site cannot be moved to other servers.

Hosting is the space you rent on a server to make your site available online, the domain is the website address.

Quality websites are hosted on our own servers in a secure data centres in Brisbane (AU), Sydney (AU), Houston & Dallas (USA).

Your website management area is where you can manage the content of your website. You will find an 'admin' link at the bottom of your website, the footer area. This will then take you to the admin area for your website.

Video:

• Adding Content
• Adding Images

1. Click on content (If you are pasting your content from a word document into page, go to tip 1 below for instructions)
2. Cick on pages
3. Click on the page you want to update( if you do not see the page, then click on" Expanding all sections" at the bottom of page )
4. You now can add/delete all content on that page
5. Press Apply or Submit to save your changes
6. If you delete something by mistake, click on Cancel button or hold down - Control and Z key
7. If you click on the little magnifying glass you can go straight to your site to view changes

1. Firstly upload image to site (see below 'How to get your image to be the right size before') uploading to site. '
   1. Click on content
   2. Click on image manager
   3. Click on browse and upload the image to site
2. Next when you are on a page you want to add an image to
   1. Click on the place in page where you want to place image
   2. Click on the little image that looks like a green tree
   3. When a box pops up, click on the little image at the end of the image url line (looks like a table)
   4. Find the image you want to upload
   5. Click on the appearance tab
   6. Select the alignment ie right,left etc
   7. Put in horizontal space and vertical space the number 10 ( you don't want wording to close to image )
   8. Click insert and there you have it, you have uploaded your own imag

With your site pages you can delete/add more pages or make them active/inactive

• Click on content->pages
• Adding a page: click on Add new content ( Fill in the data, and a new page is added to menu )
• Active: If you want to hide a page ( but not delete it ) go across to where it says 'Active' simply click on the image to switch between the two ( Tick is active, cross hides page )
• Change menu order: click on 'reorder pages' at the bottom, and you can change order of menu
• Delete a page: click on the trash can across from the page. ( be careful once its gone, its GONE )

If you want to add a link to another site ie www.domain.com.au follow these steps

1. Write the text you want to be the link ie domain.com.au on the page you want link to appear.
2. Click on the small icon that looks like a linked chain
3. When the box pops up, in the Link URL field type where you want the link to go to ie. www.domain.com.au
4. Click insert, and thats it you have created a link to an external site.
5. Note: If you want to link to another page in your site , click on the orange icon next to the chain.

We have a whole section dedicated to this. you can get more info here:

When you copy directly from MS word into your page, sometimes you bring along extra formatting that does not show up well on your page. ie wording different sizes.

To get rid of this formation you will see a small button on your editor with a 'word' image, click on this and paste your content into the box that pops up, then you can continue, and make changes to the content inside the editor.

To fix this simply highlight all the text on your page then;

- Under the Format drop down box select "paragraph"
- Under the Font drop down box select "font family"

This changes text to all same size on page then you can bold , underline etc as needed.

When you upload your images to site it is important to consider 2 things

1. Image Size: ie how big it looks on your site and
2. Image File Size: (large file sizes take too long to upload)

It is best to address both of these before you upload your image. A great free program that does both of these well is found at

www.irfanview.com

Download the free program ( it is small program ), once program is installed you simply:

• Click file open ( find the image you want to work on )
• Click Image........resize/resample ( set new size - place in a number about 250 width )
• Click ok ( if this is still too small or large, start again and put in a new size, until happy with size )
• If you want to sharpen the image a little more
• Click Image.........sharpen
• When you a happy
• click file.........save as....... ( name it what you want) keep it as 'save as type' JPG
• This will automatically reduced the file size so it uploads quickly.

Any further technical questions/problems please send a support ticket